1. Introduction
Bat vesa ("we", "our") takes your privacy seriously. This Privacy Policy explains what personal information we collect when you use the bat vesa platform, how that information is used, where it is stored, and how it is kept secure.
By using our website or mobile app, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, please refrain from using our platform. This policy is part of our Terms and ConditionsMust be read in conjunction with.
2. What Data We Collect
Bat vesa collects the following types of information. Each piece of data is collected for a specific and legitimate purpose:
| Type of Data | Example | Reason for Collection |
|---|---|---|
| Identification Information | Full name, date of birth, national ID number | Account verification & KYC |
| Contact Information | Phone number, email address | Account management & security |
| Financial information | BKash/Nagad number, bank account | Transaction Processing |
| Device information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Data | Game history, session duration, bet information | Service Improvement & Responsible Gaming |
| Cookies & tracking | Session cookies, preference cookies | User Experience Improvement |
3. Purpose of Data Use
Bat vesa uses the information collected for the following lawful purposes:
- Account management: For registration, login, password reset, and identity verification.
- Transaction Processing: To process deposits and withdrawals securely.
- Fraud Prevention: To detect and prevent suspicious activity.
- Fulfilling legal obligations: To retain data as required by licensing authorities.
- Service Improvement: To analyze usage patterns and improve the gaming experience.
- Contact: To send important updates, security alerts, and promotional offers.
- Responsible Gaming: To detect unusual gaming patterns and provide appropriate assistance.
4. Data Sharing
Bat vesa may share your information in the following limited circumstances:
- Payment Providers: Necessary data is shared with payment services such as bKash, Nagad, and Rocket to process transactions.
- Legal authorities: Information may be disclosed pursuant to a court order or a legitimate request from a government authority.
- KYC verifier: With licensed verification services for identity verification purposes.
- Technology Partners: With technology providers essential to platform operations, all of whom operate under strict confidentiality agreements.
In all such cases, before sharing any data we ensure that the receiving party maintains appropriate data protection standards.
5. Cookie Policy
The bat vesa website uses various types of cookies. Cookies are small text files stored in your browser that help enhance your experience.
- Essential cookies: Essential for maintaining login sessions and security. These cookies cannot be disabled.
- Functional cookies: Remembers your language preference and usage patterns.
- Analytics Cookies: Used to analyze platform usage patterns and improve our services.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain services.
6. Data Retention Period
Bat vesa retains your information for the following periods:
- Account information: For the duration of the active account and for 5 years after closure.
- Transaction Data: Up to 7 years as required by legal obligations.
- KYC documents: Up to 5 years after the last activity.
- Cookie and session data: Deleted at the end of a session or after a maximum of 1 year.
Certain data may need to be retained for an extended period due to legal requirements. Once the retention period expires, data is securely deleted.
7. Data Security Measures
Bat vesa employs the following technical and administrative measures to protect your information:
- 256-bit SSL/TLS encryption — applied during data transmission.
- AES-256 encryption — applied to all stored sensitive data.
- Two-Factor Authentication (2FA) is available for added security.
- Automated alerts for detecting suspicious login attempts.
- Regular security audits and vulnerability assessments.
- Restricted staff access — only authorized personnel can view your data.
8. Your Rights
As a bat vesa user, you have the following rights over your own data. To exercise any of these rights, please contact our support team.
Right to access
You may request details of what information we hold about you.
Right to Rectification
You may request correction of any inaccurate or incomplete information.
Right to Erasure
You may request deletion of specific data, subject to applicable legal obligations.
Right to Restrict Processing
You may request that the processing of your data be restricted under certain circumstances.
Right to data portability
You may request a copy of your data in a portable format.
Right to object
You may object to marketing communications or certain types of data processing.
9. Information Regarding Minors
Bat vesa strictly prohibits account registration by anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that we hold data belonging to a minor, it will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please notify our support team immediately.
10. Policy Changes
Bat vesa may update this Privacy Policy at any time. For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the revised policy.
The latest version of this policy is always available on this page. Check the "Last Updated" date at the top of the page.
11. Contact
For any privacy-related questions, concerns, or requests to exercise your rights, please contact us:
- Email: [email protected]
- Response Time: Usually within 48 business hours.
- Live Chat: Available 24/7.